Watch Out for the Unpaid Toll Text Message Scam

If you get a text message notifying you about unpaid toll charges that you owe, ignore it. It’s likely a scam.

Carefull Scam Check has received several reports from people who have received text messages from toll collection services notifying them that they have unpaid balances. The FBI and Federal Trade Commission also have received reports of this scam and have been issuing warnings.

Here’s what to know about how this unpaid toll charge scam works and what you can do to avoid it.

How the unpaid toll charge scam works

According to reports that Carefull, the FTC and the FBI have received, this scam begins with a text message that appears to come from a state toll collection agency or E-ZPass. The message alerts recipients that they have an unpaid balance. To avoid a late fee, they are instructed to click on a link in the text to pay what they owe. 

Here’s an example of one of the text messages shared with Carefull’s Scam Check:

“Michigan toll services: We’ve noticed an outstanding balance of $11.69 on your record. To prevent a late fee of $50.00, please visit https://mysunspasstollservices.com to settle your invoice.” ‍

According to the FBI, these messages have impersonated toll services from several states. The language in the messages has been almost identical and the amounts that are supposedly owed are similar. 

The links in these text messages do not go to actual state collection agency websites or the official E-ZPass site. They go to fake sites that aim to steal personal information and debit or credit card information used to make payments. 

How to avoid this scam

The FBI and FTC recommend taking these steps if you receive a text message about an unpaid toll charge.

• Don’t click on links in text messages. The aim of this and similar text message scams is to scare you into responding quickly. Don’t rush to respond or click on any links—even if the message appears to come from a legitimate source.
• Contact the tolling agency directly. If you think there is a chance that you actually have unpaid charges, look up the phone number online for the tolling agency to find out if you owe money. Do not call any numbers provided in a text message or listed on websites that are referenced in a text message. These could be fake.
• Report scam text messages. File a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov and include the phone number from where the text originated and the website listed within the text. Then use your phone’s “Report Junk” option that should appear at the bottom of the text message to report it as an unwanted message and delete it.

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If you have clicked on a link in an unpaid toll charge message and made a payment, contact your financial institution or credit card company to let it know that the payment was made as a result of a scam. You might need to cancel the card you used to prevent future fraudulent charges.

Freeze your credit reports at all three credit bureaus—Equifax, Experian and TransUnion—if you shared any personal information through a scam text message. This will prevent identity thieves from using your information to open new accounts in your name.